Frequently Asked Questions
Everything you need to know about GrubSpotr — pricing, features, setup, and more.
General
What is GrubSpotr?
GrubSpotr is an all-in-one restaurant technology platform that bundles POS systems, online ordering, digital menu boards, email and SMS marketing, and loyalty programs into a single system. Everything is included with every program — no add-ons, no hidden modules.
What types of restaurants does GrubSpotr work for?
GrubSpotr works for every restaurant type: QSR, fast casual, full service, bars and lounges, multi-location operations, food trucks, cafés and bakeries, pizza shops, and chains and franchises.
Where is GrubSpotr available?
GrubSpotr currently serves restaurants across New Jersey, New York, and the surrounding region. We’re expanding — contact us to check availability in your area.
Pricing
How does the $0 program work?
Our $0 Subscription Program uses a dual-pricing model. Customers see one transparent price for cash and one for card. You pay zero processing fees, zero monthly platform fees, and zero upfront equipment costs.
Is there a setup fee?
No. Hardware installation, menu programming, staff training, and ongoing support are all included at no additional cost on every program.
Are there long-term contracts?
No. All GrubSpotr programs are month-to-month. There are no cancellation fees or early termination penalties.
What payment types are accepted?
GrubSpotr accepts EMV chip cards, contactless payments (Apple Pay, Google Pay, Samsung Pay), magnetic swipe, and manual card entry.
Hardware & Setup
What hardware is included?
Depending on your program, you can receive POS terminals, self-order kiosks, handheld devices, kitchen display screens (KDS), customer-facing displays (CDS), receipt printers, cash drawers, and digital menu board screens.
How long does setup take?
Most restaurants are fully operational within 5–7 business days. We handle hardware installation, menu setup, and staff training.
Do I need to buy my own screens for menu boards?
On the $0 program, qualifying restaurants receive digital menu board hardware included. You can also use existing screens — any TV with an HDMI port works with our system.
Features
Does GrubSpotr include online ordering?
Yes. Every program includes a branded online ordering website with zero commissions. Customers order directly from you — no middleman, no per-order fees.
Can I send marketing emails and texts?
Yes. Email and SMS marketing tools are included with every program. Build campaigns, segment your audience, and send targeted offers — all from one dashboard.
How does the loyalty program work?
Customers earn points on every purchase using their phone number — no app required. You set the earning rates, reward thresholds, and tier levels. Birthday rewards, referral bonuses, and automated campaigns are all built in.
Do I own my customer data?
Yes. 100% of your customer data, order history, and contact information belongs to you. GrubSpotr never sells your data or markets to your customers.
Support
What support is available?
Every GrubSpotr customer gets 24/7 phone and email support from real restaurant tech specialists — not chatbots. We also provide on-site training and a knowledge base of guides and tutorials.
Can I get help with menu setup?
Yes. Our team handles your full menu setup as part of onboarding — categories, items, modifiers, pricing, and images. Changes and updates are easy to make on your own after that.
Still Have Questions?
Book a 15-minute call and we’ll answer everything — tailored to your restaurant.